Helpful Links
We are a registered NDIS, TAC & WorkCover (WorkSafe Victoria) provider and our rates are charged according to their price guides.
We are a registered NDIS, TAC & WorkCover (WorkSafe Victoria) provider and our rates are charged according to their price guides.
NDIS (National Disability Insurance Scheme):
What is the NDIS?
https://www.ndis.gov.au/understanding/what-ndis
Can I apply?
https://www.ndis.gov.au/applying-access-ndis/am-i-eligible
How to apply
https://www.ndis.gov.au/applying-access-ndis/how-apply
Information about NDIS Providers
https://www.ndis.gov.au/participants/working-providers
Contact the NDIS:
https://www.ndis.gov.au/contact
Phone: 1800 800 110 National Contact Centre open Monday to Friday 8am to 8pm (local time).
Email: enquiries@ndis.gov.au
To find a local office in your area:
https://www.ndis.gov.au/contact/locations
TAC (Transport Accident Commission)
(for eligible road accident claims in Victoria):
Where to find basic client information
https://www.tac.vic.gov.au/clients
Information regarding Attendant Care – what it is, what TAC can pay for, approved providers:
https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services/policies/attendant-care
Contact TAC:
1. Use the myTAC app or web portal to send and receive messages. You can also send them documents, receipts and requests for reimbursement
2. Use their Contact us online form
3. If you have a direct line for your TAC claims manager you can contact them on that number.
4. Call 1300 654 329. Their phone lines are open between 8.30am and 5.30pm Monday to Friday. Please listen carefully as they have updated their menu options.
If you need to speak to a counsellor urgently after hours, please call Lifeline on 13 11 14.
Useful websites
The National Disability Abuse & Neglect Hotline – reporting abuse and neglect of people with disability 1800 880 052 www.jobaccess.gov.au/complaints/hotline
The NDIS Quality & Safeguards Commission – to make a complaint about NDIS services 1800 035 544 www.ndiscommission.gov.au/
Carers Victoria – support and information for unpaid family carers. Phone 1800 514 845 www.carersvictoria.org.au/
Victorian Disability Worker Commission – support worker regulation, registration and complaints Phone 1800 497 132 www.vdwc.vic.gov.au/
DARU Disability Advocacy Resource Unit – advice and information on disability advocacy 9639 5807 www.daru.org.au/
BrainLink – support and information for people living with an Acquired Brain Injury and their carers 1800 677 579 www.brainlink.org.au
BIM Brain Injury Matters – self-advocacy and support for people living with an Acquired Brain Injury (ABI) 9639 7222 www.braininjurymatters.org/