ABOUT US

We Ensure Every Client receives the focus, understand and support
they need to enable them to live their best lives
We Ensure Every Client receives the focus, understand and support they need to enable them to live their best lives

Why choose us?

One of our most valued qualities of our business is our size.

We are a smaller, boutique provider and we actively choose to remain that way. Our ideal business size allows us to maintain a high standard of support, connection, transparency and respect for clients, families, support workers, therapists and support coordinators. We appreciate the vulnerability of opening your lives to a care team, and we always look to provide staff who will deliver respectful, empathetic and professional care at this difficult time. We encourage clients and carers to interact in an empowered and genuine manner.
We are a smaller, boutique provider and we actively choose to remain that way. Our ideal business size allows us to maintain a high standard of support, connection, transparency and respect for clients, families, support workers, therapists and support coordinators. We appreciate the vulnerability of opening your lives to a care team, and we always look to provide staff who will deliver respectful, empathetic and professional care at this difficult time. We encourage clients and carers to interact in an empowered and genuine manner.

SUPREME HEALTH VALUES & PILLARS

Respect

We are committed to treating everyone with respect, be they clients, families, staff and treatment teams. Everyone is seen as individual and equal in the partnership of care.

Focus

Our business is big enough to be able to take on complex cases and small enough to provide highly personalised care, without losing the family feel.

Honest & Transparent

To make the care partnership work as well as it can, we encourage you to be open and straightforward, just as we will be.

Listening

Our guidance to you will reflect what you’ve told us about your needs and aspirations, so that we can be sensitive and proactive in our performance.

Tailoring

Our pairing of clients and support workers is a careful study of how to best meet a client’s needs, preferences and special circumstances with our carers’ experience, personalities and capabilities. We believe this leads to long-term and trusted relationships.

HOW WE WORK

We provide the best service to our clients and their families ensuring high standards and quality every time. Our services allow our clients and their families greater choice and control over their care.
We provide the best service to our clients and their families ensuring high standards and quality every time. Our services allow our clients and their families greater choice and control over their care.

Start with a Referral

A potential client is referred – typically – by one of the therapists we work with, based on their knowledge of us and the needs of their client. Sometimes one of our existing clients will refer someone to us directly.

A Conversation with your referee

We have a conversation with the therapist to better understand the client’s situation, goals, issues, and if leaving/supplementing another agency, what more/different the client is looking for from a new/additional agency

A Conversation with you

If it appears that we will be a good fit for the client, we contact them directly to introduce ourselves and hear straight from them how we can meet their needs. We describe our usual approach to finding the right support workers from among our staff, explaining our preference to identify two support workers (even if the initial brief is for only one) so that the client will be familiar with another carer in the event that one is not able to attend a particular shift

Find the right match

If the client is satisfied with what they have heard, we work behind the scenes to identify two (or more, as necessary) support workers who have the right combination of skills, experience, personality and availability to support the client in the way they have outlined.

Meet & Greet

Once identified, we set up “Meet and Greet” sessions with the client so that all parties (including any family involved in the client’s care) have an opportunity to meet each other. If the Meet and Greet meetings go well, we start to schedule shifts. If not, we gather feedback about what needs to be different and find support workers more suitable to the client’s situation.

Documentation

Once support workers and scheduling are agreed, we document the new relationship so that all parties are clear on the expectations of each other. The documents include a Service Agreement, Consent Form, Service Delivery Support Plan, Fire Escape Plan and Job Safety Analysis Plan – all of which ensure clarity about what needs to be done and how to ensure it gets done safely for clients and staff involved. All forms are reviewed with the client (or family member or advocate) to ensure they have an opportunity to question anything they may not be clear about. Once an understanding is assured, the client (or family member or advocate) signs the forms and we countersign them.

Multiple Contacts

We ensure that the client has multiple contact points with Supreme: our support workers (for specific service delivery requests), our service coordinator (for issues related to the rostering of support workers), and our manager (for any issues related to the service delivery relationship).

Invoicing

Invoices are sent at regular intervals to either the client directly, the funding agency or the plan manager the client designates. Supreme provides support to the funding agency and/or plan manager in reviewing annual service delivery and support plans.

Feedback

Once support workers and scheduling are agreed, we document the new relationship so that all parties are clear on the expectations of each other. The documents include a Service Agreement, Consent Form, Service Delivery Support Plan, Fire Escape Plan and Job Safety Analysis Plan – all of which ensure clarity about what needs to be done and how to ensure it gets done safely for clients and staff involved. All forms are reviewed with the client (or family member or advocate) to ensure they have an opportunity to question anything they may not be clear about. Once an understanding is assured, the client (or family member or advocate) signs the forms and we countersign them.

OUR TEAM

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in he

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in he

CHRIS TAYLOR

We ensure that the client has multiple contact points with Supreme: our support workers (for specific service delivery requests), our service coordinator (for issues related to the rostering of support workers), and our manager (for any issues related to the service delivery relationship).

SID GER

We ensure that the client has multiple contact points with Supreme: our support workers (for specific service delivery requests), our service coordinator (for issues related to the rostering of support workers), and our manager (for any issues related to the service delivery relationship).

MARSHA SUSSMAN

We ensure that the client has multiple contact points with Supreme: our support workers (for specific service delivery requests), our service coordinator (for issues related to the rostering of support workers), and our manager (for any issues related to the service delivery relationship).

NAME SURNAME

We ensure that the client has multiple contact points with Supreme: our support workers (for specific service delivery requests), our service coordinator (for issues related to the rostering of support workers), and our manager (for any issues related to the service delivery relationship).

NAME SURNAME

We ensure that the client has multiple contact points with Supreme: our support workers (for specific service delivery requests), our service coordinator (for issues related to the rostering of support workers), and our manager (for any issues related to the service delivery relationship).

NAME SURNAME

We ensure that the client has multiple contact points with Supreme: our support workers (for specific service delivery requests), our service coordinator (for issues related to the rostering of support workers), and our manager (for any issues related to the service delivery relationship).

NAME SURNAME

We ensure that the client has multiple contact points with Supreme: our support workers (for specific service delivery requests), our service coordinator (for issues related to the rostering of support workers), and our manager (for any issues related to the service delivery relationship).

NAME SURNAME

We ensure that the client has multiple contact points with Supreme: our support workers (for specific service delivery requests), our service coordinator (for issues related to the rostering of support workers), and our manager (for any issues related to the service delivery relationship).

JOIN OUR
SUPREME HEALTH
TEAM

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim adminim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim adminim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat

FIND OUT MORE